Help Desk Q&A

Welcome to the Animal Rehab Institute Help Desk Q&A page.
Please review the commonly asked questions and answers before opening a support ticket.

Q. Help, I keep getting locked out while trying to log into my account.
A. Assuming you have a valid user account, you need to use the exact case lettering for your user name / email address for your login information. Upper and Lower case make a difference. Example: User name:JohnSmith and jonhsmith are treated as separate users.

Q. Is is better to use my email address to login?
A. Either will work. WordPress user names and email addresses are case sensitive, as long as the email address follows the same case sensitive rules as your user name it shouldn’t matter. If you created an account with a upper case letter in your email on the website, you have to use upper case letter in the login process or it will not allow assess.

Q. How do I rest my password?
A. You can reset your account password on the Login Page by using the “Lost your password” link. If you still cannot log in after resetting your password please send us and email using our contact form requesting a password / account reset or open a support ticket.

Q. I cannot find the course(s) I paid for. How do I fix this?
A. Open a support ticket and we will add the missing course to your profile.

If the Q&A did not help please open a Support Ticket.